Privacy Policy

Last updated: June 5, 2025

This Privacy Policy describes how EBUYYERZ (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.ebuyyerz.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described below. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to:

Communicate with you.
Provide, improve, and optimize the Services.
Comply with any applicable legal obligations.
Enforce any applicable terms of service.
Protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details: Your name, address, phone number, and email address.
Order information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information: Your username, password, security questions, and other information used for account security purposes.
Customer support information: Any details you choose to include when communicating with us (e.g., via messages through the Services).

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing those features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include:

How you access and use our Site and your account.
Device information (e.g., type of device, operating system).
Browser information (e.g., type, version).
Information about your network connection.
Your IP address.
Other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment and fulfill your orders.
Online tracking technologies (pixels, web beacons, software developer kits, third-party libraries, and cookies) used by us or third parties when you visit our Site, open or click on emails we send, or interact with our Services or advertisements.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide you with the Services and perform our contract with you, including:

Processing payments and fulfilling your orders.
Sending notifications related to your account, purchases, returns, exchanges, or other transactions.
Creating, maintaining, and managing your account.
Arranging shipping, returns, and exchanges.
Other features and functionalities related to your account.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as:

Sending marketing, advertising, and promotional communications by email, text message, or postal mail.
Displaying advertisements for products or services on our Site and other websites.
Using your personal information to better tailor the Services and advertising to your interests.

Security and Fraud Prevention

We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to register an account, you are responsible for keeping your account credentials safe. We recommend:

Not sharing your username, password, or other access details with anyone.
Contacting us immediately if you believe your account has been compromised.

Communicating with You and Service Improvement

We use your personal information to provide customer support and improve our Services. This is in our legitimate interests to:

Be responsive to your inquiries.
Provide effective services.
Maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see Shopify’s Cookie Policy. We use Cookies to:

Power and improve our Site and Services (including remembering your actions and preferences).
Run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve, and optimize the Services).
Permit third parties and service providers to use Cookies on our Site to tailor services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can:

Negatively impact your user experience.
Cause some features and functionality to work incorrectly or no longer be available.
Not completely prevent how we share information with third parties (e.g., our advertising partners).

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate purposes, and other reasons subject to this Privacy Policy. Such circumstances may include:

Vendors or third parties who perform services on our behalf: IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
Business and marketing partners: To provide services and advertise to you (they will use your information in accordance with their own privacy notices).
With your consent: When you direct or request us to share certain information, such as for shipping products or through social media widgets or login integrations.
Affiliates: We may share data within our corporate group in our legitimate interests to run a successful business.
Business transactions: In connection with a merger, acquisition, sale of assets, or bankruptcy.
Legal obligations: To comply with any applicable legal obligations (e.g., responding to subpoenas, search warrants), enforcing terms of service, or protecting our rights and the rights of others.

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not imply any endorsement of the content on those platforms or their owners/operators, except as disclosed on the Services.

Children’s Data

The Services are not intended for use by children under the age of 16, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information.

How long we retain your personal information depends on various factors, including whether we need the information to:

Maintain your account.
Provide the Services.
Comply with legal obligations.
Resolve disputes.
Enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. These rights are not absolute and may apply only in certain circumstances. In some cases, we may decline your request as permitted by law.

Right to Access / Know: You may request access to the personal information we hold about you, including details about how we use and share your information.
Right to Delete: You may request that we delete the personal information we maintain about you.
Right to Correct: You may request that we correct inaccurate personal information we maintain about you.
Right of Portability: You may request a copy of your personal information and ask us to transfer it to a third party, under certain circumstances and exceptions.
Restriction of Processing: You may ask us to stop or restrict our processing of your personal information.
Withdrawal of Consent: Where we rely on consent to process your personal information, you may withdraw that consent.
Appeal: You may appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
Managing Communication Preferences: You may opt out of receiving promotional emails at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails (e.g., account or order-related).

You may exercise any of these rights on our Site where indicated, or by contacting us using the details provided below. We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity (such as your email address or account information) before providing a substantive response. Under applicable law, you may designate an authorized agent to make requests on your behalf. If an agent makes such a request, we may require proof that you authorized them to act on your behalf and may ask you to verify your identity directly with us. We will respond to your request in a timely manner as required by law.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, depending on where you live, you may have the right to lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside the country in which you live. Your personal information may be processed by staff, third-party service providers, and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses or any equivalent contracts issued by the relevant competent authority of the UK, unless the data transfer is to a country determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please call or email us at:

Email: support@ebuyyerz.com
Address: Islamabad, Pakistan